Ajutor și informații
Personalised pet portraits, explained.
Everything you need to know about ordering a custom pet portrait — from uploading your photo to receiving your personalised pet hoodie, cap or gift. We make every piece to order in the UK, render every portrait by hand, and you approve the artwork before we make anything.
Below you'll find answers to the questions we hear most, plus quick links to our shipping, returns and contact pages. If you can't find what you need, our UK team usually replies within one working day — just send us a message.
Before you order
Choosing the right photo is the single biggest thing you can do for a great portrait. A sharp, front-facing photo in good light keeps your pet's breed, markings and expression recognisable in every art style. See our pet portrait from photo guide.
Choosing a style
From regal oil painting to minimalist line art, our styles suit every pet and every wardrobe. Explore them all on our pet portrait styles guide, then create your portrait.
Embroidered pet apparel
Our embroidered hoodies, sweatshirts, t-shirts, caps and beanies stitch your pet in thread that won't crack or fade. See the embroidered pet clothing guide.
Livrare și retur
Free UK delivery on orders over £100. After a 48-hour approval window, production takes 2–5 business days, then tracked UK delivery — typically 5–9 business days in total. You can fast-track approval by email. Because every item is made to order with your pet's portrait, custom items can't be returned — but if anything's wrong with your order, contact us and we'll make it right. See our refund & returns policy for details.
Livrare UE și TVA
Timpii de livrare
Livrare în România: 5–7 zile lucrătoare după fereastra de aprobare de 48 h.
Vamă și taxe
Comenzile fiind livrate în UE, toate taxele TVA și de consum sunt calculate integral și preplătite la casă — zero taxe vamale ascunse sau taxe la livrare, garantat.
Retururi
Drept de retur internațional de 14 zile pentru operele personalizate cu animale. Articolul trebuie să fie în ambalajul original; returul se face la centrul nostru european centralizat.